Frequently Asked Questions
We investigate all blockchain-based assets, including BTC, ETH, ERC20 tokens, XRP, LTC, BCH, NEO, and DASH. While investigating anonymous coins like Monero can be challenging, it is not impossible.
No, there is no limit. You can submit as many claims as needed.
There is no deadline; you can submit a claim anytime after the incident occurs.
cryptocurrency in any form, including hacks, exchange shutdowns, ransomware, scams, fake ICOs, or accidental transfers to the wrong address, can submit a claim.
We specialize in recovering funds from outdated and unsupported wallets using proprietary tools designed to handle legacy software and systems.
Yes, if a portion of your seed phrase is intact, we can reconstruct the missing words using advanced cryptographic and computational techniques.
Our team has recovered millions in cryptocurrency from failed hard drives, SSDs, RAID arrays, and other devices. Please avoid tampering with the device further and contact us immediately for the best chance of recovery.
Yes, we assist in transferring and restoring wallets to new devices or environments while ensuring the integrity of your funds.
We trace transactions, analyze blockchain data, and use advanced tools to identify the scammer’s identity and potentially recover funds.
We require screenshots of your wallet’s transaction history, the scammer’s address (if available), transaction hashes, and any correspondence with the scammer. Statements from law enforcement, if available, are also helpful.
Provide screenshots showing your wallet’s transaction history, the hacker’s wallet address (if available), transaction hashes, and correspondence with wallet support. Police reports, if applicable, can also support your case.
While recovery success depends on the specifics of each case, we have successfully recovered over $560.4 million in cryptocurrency from various incidents, including hacks and damaged devices.
We use state-of-the-art encryption and follow strict confidentiality protocols to protect your data throughout the investigation process.
By prioritizing your claim, your case is fast-tracked, and illicit addresses associated with your claim are immediately added to our database. This increases the chances of recovery, as our clients and partners can identify stolen funds more efficiently.
Higher priority claims ensure faster initial analysis and addition of scam-related addresses to our database. These claims are prioritized for investigation to increase the chances of fund recovery.
The success fee is determined individually for each case and depends on investigation costs and the likelihood of recovery. Discounts may apply for class-action claims or other financing options.